Wednesday, November 11, 2009


I've spent most of today being frustrated with customer support, technical support, and every-other-kind-of support with our home internet company.

Since watching Slumdog Millionaire, I know I should have compassion for the people I've been trying to communicate with today, but it is very, very frustrating. I have to repeat the same information over and over. No, I'm not at home. Yes, I'm sure I cannot afford for you to come fix the equipment. Yes, the person I talked with this morning assured me that your company would be glad to pay all the costs if it meant keeping my business. No, I don't know exactly what the problem is because you know what? It's not my job to know. No, I have not had internet service at home for the last month but yes, you charged me for it anyway and yes, I would like that money refunded unless you really will come and fix the equipment at no charge to me.

I'm currently on hold for the fourth time so that they can check the notes on my account.


Breathe, Lisa.

In through the nose, out through the mouth.


Maybe looking at pretty pictures of Harding's campuses -- past and present -- will help.


Sheila said...

Ugh. That is rotten. Recently I called Verizon for something and had trouble understanding the person after several atttempts to get the info. and just gave up.

I called back another time, got a native speaker, and just repeated what I needed and said, "Your records may say that I already had this information, but I simply couldn't understand the person...."

I figure the company needs to know how this is affecting their customers. The employees can't do much about it. I don't know what to do about it.

I hope you get things going without too much more hassle.

On the other hand, at least it's your Internet, not your toilet or shower or refrigerator!

Coleman Yoakum said...

That's it! I am starting a Chi Sigma Alpha/Regina flickr group

lisa b said...

You should! I mostly use it for work but since I have a new camera, I will definitely be using it more for personal things now.

Coleman Yoakum said...